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Terms & Conditions

Shipping of orders: All orders are shipped prepaid, with the shipping cost added to your invoice. If you prefer, you may provide us with the name and account number of your chosen courier, and your order will be shipped collect to you on that account. Additional shipping charges will apply if you request partial shipments. 

Oakwood Broadcast supplies Broadcasters, Audio Professionals, and the general public across CANADA. We do not ship internationally.

Items lost or damaged in shipping must be claimed immediately!

Follow these steps to insure that you are covered in the event of a shipping problem:

  1. Count your boxes and be sure you are signing for the correct number of boxes as indicated on the waybill.
  2. Examine the shipment and note any damaged boxes on the waybill before signing for the shipment.
  3. Once you have received your shipment, examine the contents as soon as possible. Most courier companies allow only ten days to make a claim for damages.

Credit Terms:

Apply for credit terms, and your own account. Fill in our on-line Credit Application, or just print out our (PDF) application, fill it in, and e-mail it in to us.

PDF files: Many of the products shown also include PDF files. This Portable Document Format is made for easy printing or emailing of product information. If you are unable to access the PDF files on this site, download the Adobe Acrobat reader from http://www.adobe.com, and follow the included instructions.

Quoted Prices: All prices listed on this site (or quoted by Oakwood sales staff) are quoted in Canadian dollars, and include exchange rates and duties. GST and all Provincial taxes are extra where applicable. Prices are F.O.B. Mississauga, ON and shipping is extra, unless otherwise stated.

Specifications and Illustrations: All specifications and illustrations on-line were taken from current manufacturers' brochures, spec sheets, and websites. This information may differ from actual products being supplied due to design or model changes by the manufacturer. We have taken great care to ensure accuracy, but can not be responsible for changes.

Stock Status: Although we carry inventory of many of the products presented here, we cannot guarantee the item you order will be in-stock. Many items are special order from the manufacturer. Back orders will be treated with the utmost urgency to meet your needs.

Service Policies: All warranties shall be those stated by the manufacturer. GSBTS / Oakwood does not provide any additional warranty. Goods returned for warranty or non-warranty repair must be approved before return. Contact us at sales@gsbts.com for an RA#.

Credit & Terms of Sale: Credit will be given to approved accounts after receipt of proper credit information as requested by our Credit Department. Allow 1-2 weeks for credit approval after our receipt of your Credit Application. Credit is provided and rescinded at the sole discretion of the company.

Payment by VISA, MASTERCARD, or AMERICAN EXPRESS is accepted. 

Terms on approved credit are net 30 days, or as otherwise specified on your invoice. Service charges of 2% per month, or 24% per annum are applicable to late or delinquent accounts.

Minimum order on approved account is $35.00.

Goods may be returned only on approval. A restocking charge of 15% may be applicable on goods returned. Special Order items are non-returnable.